Lettings and Tenancy Advisor / Property Coordinator - AWD online : Job Details

Lettings and Tenancy Advisor / Property Coordinator who has previous experience in a Lettings / Housing / Property or Administrative support role, with excellent communication and interpersonal skills is required for a well-established housing association.

This role is known within the organisation as a Lettings Officer.

SALARY: £27,313 per annum + Excellent Benefits

LOCATION: Hybrid Working (you must be within a commutable distance to Evesham)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week

JOB OVERVIEW

Are you an organised, customer-focused professional with a passion for housing?

We have a fantastic new job opportunity for a Lettings and Tenancy Advisor / Property Coordinatorwho has previous experience in a Lettings / Housing / Property or Administrative support role, with excellent communication and interpersonal skills.

Working as the Lettings and Tenancy Advisor / Property Coordinator you will take ownership of the lettings journey - from pre-tenancy assessments, right through to sign-ups - ensuring customers move into their new homes smoothly and with the right support in place.

DUTIES

As the Lettings and Tenancy Advisor / Property Coordinator your duties will include:

• Advertise and allocate vacant homes via Local Authority nominations, direct marketing, or estate agents

• Carry out pre-tenancy and affordability assessments to ensure suitable and sustainable tenancies

• Prepare offers, tenancy agreements, and manage sign-ups for new tenants, including new developments

• Support existing tenants through the termination process, reducing void times and rent loss

• Work closely with internal teams and external partners to ensure a seamless and positive lettings experience

• Maintain accurate records, complete CORE data uploads, and contribute to service improvements

• Coordinate garage lettings, temporary accommodation furniture orders, and void property processes

• Attend and chair allocation panel meetings, including those for Extra Care schemes

CANDIDATE REQUIREMENTS

As theLettings and Tenancy Advisor / Property Coordinator you will have:

• Experience in a similar Housing / Lettings / Property or Administrative support role

• Strong communication and organisational skills

• Good IT literacy (especially MS Office)

• Customer-first approach with the ability to handle sensitive situations confidently

• A flexible and positive team player, able to work across different services and locations

• Maths and English GCSEs (or equivalent)

• A valid driving licence and the use of a vehicle insured for business use

Desirable (but not essential)

• Level 2 qualification in Housing, Advice and Guidance (or willingness to work towards it)

• Familiarity with QL housing systems or similar software

• Knowledge of social housing or working with vulnerable customers

BENEFITS

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example, discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13674

Full-Time, Permanent Housing Tenancy and Property Management Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ