Field Supervisor - LUXE Recruitment Ltd : Job Details

Field Supervisor required for a high-end, service-based business in the horticulture sector!

This is an exciting time to join a great company who are enjoying a period of sustained growth.

Although the business is rapidly expanding and now cover most of the UK, this particular role will cover East Central London (when on site). This is a hybrid position with time also spent working from home and at their HQ based in Essex (near Bishop’s Stortford).

Managing a team of 16+ Service Technicians, this will involve working with the management team and planners to ensure an exceptional customer experience within service maintenance visits. This includes:

- Full responsibility for managing a team of service technicians to ensure the team delivers a high level of customer service hitting agreed NPS and KPI targets.

- Work with the Field Service Planner and Regional Service Manager to ensure that the team are operating efficiently and effectively.

- Work with the team and Field Service Planner to find creative, fast, and efficient solutions to customer challenges.

- Supervise, identify, and suggest improvements to plant maintenance processes to improve quality and efficiency.

- Work with the troubleshooter and technician team when required onsite at clients.

- Maintain and manage wholesale plant supply in emergencies (when the technician/ troubleshooter is unable to).

- Assist with site audits as and when required.

- Assist team with fleet management.

The successful candidate will need:

- To be based in Central / NE London (or Herts/Essex) due to HQ location.

- Have experience in remote management for a service based business.

- Experience in HR processes such as 1-2-1's, hiring and performance management.

- Excellent people management skills and very comfortable monitoring and improving team performance - leads by example!

- Excellent communication skills & a pro-active "can-do" attitude.

- Commercially minded and capable of providing input to and finding resolutions for daily challenges whether this relates to their team or clients.

- Strong organisational & planning abilities.

- Strong data analysis skills and converting this into positive action.

- Able to work under pressure and within required timescales.

- Demonstrate core values along with the drive to support our business goals and outstanding customer satisfaction.

- Experience of supervising good health & safety practices and role modelling commitment to high health & safety standards.

- Horticultural knowledge would be a bonus but is not essential!

Here are some further details due to the remote nature of the role:

- Laptop, phone and travel costs to and from sites are all provided.

- Due to early starting times for technicians, you must be comfortable being contactable from 5am (Mon-Fri).

- Successful candidates may need to apply for relevant DBS checks and complete security vetting procedures for some clients.

- Training: Induction training, H&S induction training, IOSH Managing Safely training, Horticultural training, Management development training.

Salary: £35,000 - £38,000

Benefits: Quarterly bonus, annual performance-based bonus, BUPA Cash Plan, 25 days holiday, free lunch, personal development.

Please apply today for more info!