Data Quality Analyst - Citizen Housing : Job Details

Data Quality Analyst

Salary: £ 43,889 + 2025/26 pay award pending

Position: Permanent, full time 37 hours per week

Location: Birmingham/Hybrid – minimum office 2 days per week

We are brave, we are ambitious, we are honest, and we are Citizen!

Join our newly formed Data Quality team and help deliver Citizen’s Knowledge and Information Management (KIM) Strategy, driving a stronger data culture and improving services and products for our communities.

We’re looking for a proactive, detail-oriented individual with energy and enthusiasm for delivering positive change. You’ll play a key role in shaping how Citizen collects, retains, and uses data—making it accessible and impactful for both colleagues and customers.

As part of a major transformation programme, Putting Our Citizens First, you’ll become a go-to expert in our data structures, collaborating across teams to embed high-quality, trusted data into everyday decision-making.

Manager’s Quote:“This is a great opportunity to shape Citizen's Knowledge and Information Management - our new KIM Strategy is in place and we now need your help to build expertise and understanding of the importance of data quality across the organisation, so that we can make sure services are provided based on high quality, trusted data.”

In Transformation, you can make a real difference. The Data Quality Analyst will:

• Map and document data flows across teams, customers, and suppliers, ensuring a clearly formatted library of information is created, maintained and linked to working practices and current systems
• Define and agree data requirements and systems for each department
• Develop tools and processes to monitor and improve data quality
• Analyse data sources to identify discrepancies and recommend improvements
• Create and gain approval for data quality standards
• Investigate root causes of data issues and collaborate on solutions
• Design and implement data quality control tests
• Support staff training on data practices
• Contribute to digital innovation (AI, Robotic Process Automation) in the data roadmap
• Track and report KPIs on data health and improvement progress

To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:

• Strong analytical and communication skills
• Collaborative problem-solving mindset
• Technical proficiency in SQL, ETL, data warehousing, and Microsoft tools (including SharePoint)
• Strong analytical and problem-solving skills
• Passion for continuous learning and exploring new data technologies

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave:Annual leave starts at 25 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inTransformation.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us onProfile / X, Citizen | FacebookandInstragram - Citizento stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Wednesday 13th August

Interview date: W/C 25th August – to be confirmed

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.