Customer Support Advisor - Innovative Technology : Job Details

Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company?

We’ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester.

You’ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you’ll be required to learn and advise on mechanical, electrical and software installations and issues.

As a Customer Support Advisor, you will have the following responsibilities:

• Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services.
• Gaining knowledge of the entire mechanical, electronic and software product range.
• Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary.
• Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high.
• Supporting an international customer base
• Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs.
• Managing stakeholder expectations regarding product/shipment availability and quality.

Qualifications, Skills & Experience required to become our Customer Support Advisor:

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• A relevant vocational course certification, or equivalent practical experience in a similar position.
• A proven analytical and creative approach to identifying and resolving technical issues and capable of explaining technical information clearly and concisely to diverse customers.
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail, capable of managing documentation and processes efficiently
• To work effectively to deadlines, manage multiple tasks simultaneously, and consistently deliver high-quality support.
• A proactive and adaptable team player committed to customer satisfaction.

Package & Perks you will receive as our Customer Support Advisor:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
• Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme   
• Free secure parking
• Onsite electric car charging points
• Staff car workshop     
• Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code     
• Paid breaks, with free hot premium drinks

We're innovative...

Trading for over 30 years here at Innovative Technology, where we have offices on five continents & employ around 400 people, with almost 200 based from our state-of-the-art R&D hub & global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation & control access for some of the world’s leading companies.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve driven significant growth and won numerous domestic & international awards. We offer outstanding career opportunities and great benefits whilst being true to our values. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What’s next?

If you are looking for an exciting opportunity, we want to hear from you. Tell us about yourself in our online application form!