Customer Support Administrator - Fixed Term Education Sector - COVENT GARDEN RECRUITMENT : Job Details

Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience.

There are two positions available for this role - one on a 6-month contract and the other for 18 months.

Within this role you will:

• Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholders
• Managing exam-related administration with exceptional attention to detail
• Supporting the planning and scheduling of assessments across multiple locations
• Reviewing and improving processes to ensure a positive customer journey
• Collaborating with internal teams to support global delivery operations

The ideal candidate will have:

• Proven experience in a customer service handling queries
• Strong administrative skills with a high level of accuracy and organisation
• Confident written and verbal communication skills
• Ability to manage multiple tasks and priorities in a busy environment
• A team player with a positive, solutions-focused attitude
• Familiarity with CRM systems or databases is a plus

If you're highly organised, thrive in a service-led environment, and have experience handling customer queries, than please get in touch by sending your CV to us today!To apply, please send your CV to Covent Garden Recruitment.Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.