2nd Line Support Engineer, Bracknell - IT Search & Select : Job Details

Are you the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in Bracknell, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team.

What You'll Be Doing:

• Provide responsive 2nd line support across a range of devices and platforms
• Handle remote and on-site troubleshooting for local clients (occasional travel around the Berkshire area)
• Work with a variety of technologies including Microsoft 365, Apple Mac systems, and general IT infrastructure
• Collaborate with the team to escalate complex issues and ensure clients receive top-tier service

What You’ll Bring:

• Solid experience in 2nd line support, ideally within an MSP environment, but not essential
• Strong troubleshooting skills across Windows, macOS, and Office 365
• Comfortable with client-facing interactions and confident in communicating technical solutions
• Driving license preferred (due to site visits)

Tech Stack You’ll Work With:

• Microsoft 365 suite (Exchange Online, Teams, SharePoint)
• Apple Mac configuration and support
• Windows desktop/server environments
• Networking fundamentals (DNS, DHCP, Firewalls)

Why Join?

• Be part of a growing MSP with a reputation for excellence
• Enjoy variety in your day—remote support and face-to-face problem solving
• Career progression opportunities and training support
• Friendly team, flexible culture