Overview
Intake Administrative Assistant (Entry Level)
Responsibilities
- Assist the intake team in meeting and exceeding census goals by managing new patient inquiries and the intake process.
- Complete administrative tasks that follow intake calls when needed (e.g., sending benefit verification requests, communicating with clinic staff, tracking leads in Monday.com).
- Work alongside the marketing team and clinic staff to ensure provider Zocdoc profiles reflect exclusions, specialties, in-network insurances, and current openings across clinics.
- Confirm or cancel Zocdoc bookings for providers across clinics through patient outreach, intake review, and communication with the intake team and clinic staff.
- Manage the intake ring group and begin intake paperwork with patients over the phone before passing new patients to the intake team (e.g., demographics, preferred clinic and treatment modality, insurance information).
- Send digital intake forms and schedule initial consultations via email for medication management patients.
- Assist the Director of Admissions with completing weekly and monthly reports (e.g., daily census, new patient pipeline, admissions bonus tracking).
- Address patient questions, concerns, or complaints leading up to initial consultations.
- Follow cancellation, rescheduling, and no-show policies and procedures as needed.
- Utilize Monday.com to track pending leads and patient communication.
- Perform additional intake, business development, marketing, and clerical tasks as needed or assigned.
Qualifications
- High school diploma/GED required.
- Strong affinity for customer service.
- Working knowledge of office management and filing systems.
- Excellent organizational and time-management skills.
- Great communication and interpersonal skills.
- Proficient computer literacy and strong attention to detail.
- Ability to work in a fast-paced environment.
Working Hours
The Intake Administrative Assistant will follow a standard M-F 9:30am-5:30pm schedule in the first weeks of training, but the schedule is subject to change to staggered shifts (8am-4pm, 9am-5pm, or 11am-7pm). Schedule will be confirmed and communicated at least 2 weeks in advance.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitals and Health Care
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