Desktop Support Specialist
: Job Details :

Desktop Support Specialist

Req number:

R6265

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have strong technical desktop support skills, experience with Windows OS, and expertise in Active Directory and are looking for your next career move, apply now.

Job Description

We are looking for aDesktop Support Specialistto provide technical desktop support, troubleshoot hardware and software issues, and assist with PC installations and upgrades. This position will be afull-timecontract role andonsitein Concord, New Hampshire.

What You'll Do

The Desktop Support Specialist is responsible for providing in-house support to teams and resolving help desk tickets in person. Key duties include:

• Diagnosing and resolving issues related to desktop hardware, software, operating systems, peripherals, and applications

• Assembling, configuring, installing, and maintaining personal computer hardware, software, and peripherals, while documenting resolutions for future reference

• Planning and executing hardware and software installations and upgrades, including communication software

• Coordinating and executing large-scale desktop computer moves and ensuring compliance with internal checks and controls

• Collaborating with state agencies and vendors to address hardware and software issues, including warranty services

• Educating departmental staff, internal customers, and end users on technical matters and compliance standards

• Providing backup coverage for other DoIT Enterprise Desktop Support (EDS) technical staff as needed

• Monitoring help desk tickets and assigning them to self or other appropriate technicians for resolution

What You'll Need

Required:

• Minimum3 yearsof experience in a technical desktop support role, troubleshooting and resolving issues related to hardware, software, operating systems, peripherals, and applications

• Minimum3 yearsof experience installing, maintaining, and upgrading PC hardware, software, applications, and peripherals

• 2 yearsof experience in the support and maintenance of Windows operating systems

• 1 yearof experience supporting Windows 11 with Active Directory

• Minimum3 yearsof experience using a help desk ticketing system

Preferred:

• A+ Certification or equivalent experience (nice to have)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $30 - $38.25 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to...@cai.ioor (888) 824– 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.