IT Field Technician
Apex Systems is seeking an ONSITE IT Field Technician to support multiple client locations in the Triad area. This assignment is anticipated to be a 6-month contract with strong potential for extension.
Responsibilities:
- Execute the migration of systems from Windows 10 to Windows 11 at multiple sites.
- Install, configure, and maintain Windows 11 software and related hardware.
- Perform troubleshooting and diagnostics for issues related to the Windows 11 migration, including connectivity, performance, and user access problems.
- Collaborate with IT support teams to resolve technical issues and ensure a smooth migration process.
- Provide on-site technical support and training to client staff regarding Windows 11 features and functionalities.
- Conduct routine inspections and preventative maintenance to ensure optimal system performance post-migration.
- Document migration activities, issues encountered, and resolutions in a clear and organized manner.
- Respond to service requests and incidents related to the migration in a timely manner, prioritizing tasks based on urgency and impact.
- Conduct inventory of existing site equipment and deploy new equipment as needed, including workstations, printers, e-signature pads, bar code scanners, and other end-user devices.
- Troubleshoot and support internal, business, and IT staff on an ad-hoc basis.
- Resolve tickets independently within a fast-paced environment.
- Potentially transport IT equipment using personal vehicle to offsite locations (small peripheral devices to be deployed in offsite locations).
Experience:
- Minimum of 2 years of IT Desktop support or Field Technician experience, specifically in infrastructure deployment.
- Experience with assisting with device deployment.
- Experience with PC setup or relocation, PC refreshes, or deploying new IT equipment.
- Knowledge of Windows 7/8/10/11 operating systems and standard networking protocols (including TCP/IP and Ethernet).
- Knowledge of Thin Clients and associated environments.
- Prior Epic/EMR experience is a bonus.
Requirements:
- Proven experience with Windows 10 to Windows 11 migration and related technologies.
- Strong knowledge of networking, hardware diagnostics, and software troubleshooting.
- Ability to work independently and manage multiple tasks effectively.
- Excellent communication skills and a customer-focused attitude.
- Valid driver's license and reliable transportation to travel between multiple locations.
- Ability to stand, walk, and maneuver within the clients environments for extended periods.
- Capable of lifting and carrying equipment weighing up to 50 pounds.
- Frequent bending, crouching, and reaching to access and install hardware.
- Ability to navigate stairs and confined spaces as needed.
- Must be flexible to work overtime hours as needed throughout projects.
- CompTIA A+ or equivalent certification is preferred.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.