About Onondaga Community College: Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.
Job Description: BROAD FUNCTION The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support. MAJOR RESPONSIBILITIES
- Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
- This position provides technical support and administration to the following areas:
- Standardized PCs, laptops and printers
- Mobile devices/wireless network connectivity
- Standardized software applications and operating systems
- Standardized computing image development
- Configuration management systems
- Directory services
- General departmental data systems
- General departmental software systems
- Departmental CRM systems
- Effectively serves as a project lead for specific IT projects and implementation plans.
- Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
- Conducts proper and professional management practices being mindful of appropriate business principles.
- Stays current with general technology trends and emerging technology as required by the college and department.
Requirements: MINIMUM QUALIFICATIONS
- Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
- Experience with Microsoft Configuration Manager and Microsoft Intune
- Proficiency in Microsoft 365 administration and support
- Background in Group Policy creation and implementation
- Experience supporting macOS devices and administration via JAMF
- Familiarity with Advanced Threat Protection solutions
- Industry certifications such as:
- CompTIA A+
- Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
- Help Desk Institute (HDI) certifications
KNOWLEDGE, SKILLS AND ABILITIES Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems
- Ability to develop new and innovative processes in support of continuous improvement
- Strong oral and written communications skills
- Proven ability to successfully operate within a customer service framework
- Proven ability to successfully complete multiple projects within scope, budget and schedule.
- Experience with operational change and problem management procedures
- Knowledge and experience in project management principles and practice
- Ability to work in and embrace a team-focused environment
- Excellent interpersonal and customer service skills
- Flexibility to adapt and thrive in a progressive and changing work environment
Additional Information: - Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
- Onondaga Community College offers a generous and competitive benefits package including:
- New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
- Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
- Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
Application Instructions: - To be considered, please submit a resume and cover letter at time of application.
- The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
- Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.
Please contact ...@sunyocc.edu if you have questions