GTM PEO partners with businesses to deliver payroll, HR, benefits, and compliance solutions that help them thrive. We are committed to providing exceptional service and building long-term relationships with our clients. We're looking for a Client Support Representative to join our team and be the trusted point of contact for our client companies.
As a Client Support Representative, you'll serve as the primary contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You'll support and coordinate solutions a variety of client needs spanning payroll, HR, benefits, and compliance, while fostering strong relationships to support retention and satisfaction.
What You'll Do
- Act as the main point of contact for assigned clients, providing guidance and support with professionalism and accuracy
- Provide guidance on payroll processing, benefits administration, HR compliance, and related services
- Troubleshoot and resolve client issues, escalating complex matters when needed
- Collaborate with internal teams (Payroll, Benefits, HR, Compliance) to deliver seamless service
- Educate clients on processes, systems, and best practices
- Monitor accounts to identify challenges and opportunities for improved service delivery
- Maintain compliance with federal, state, and local regulations
- Document client communications and follow-ups in the CRM system
- Partner with Payroll Account Managers to support ASO clients
What We're Looking For
- 2-3 years of experience in a PEO/ASO environment in client service, account management, HR, payroll, or benefits administration
- Associate's degree in business, human resources, or related field
- Knowledge of HR functions including payroll, benefits, compliance, and employee relations
- Familiarity with employment laws and regulations (FLSA, FMLA, ACA, etc.)
- Strong communication, problem-solving, and organizational skills
- Proficiency in HRIS/payroll systems, reporting tools, and Microsoft 365
- Ability to manage multiple clients with a client-first mindset
Success in This Role Looks Like
- Building and maintaining trusted client relationships
- Anticipating client needs and providing proactive solutions
- Demonstrating professionalism, accuracy, and confidentiality in every interaction
Why Join GTM PEO?
- A collaborative team environment with opportunities to grow and learn
- Meaningful work that makes a difference for businesses and their employees
Apply to join our growing team today!