Position Details Position Information Recruitment/Posting Title Patient NavigatorJob Category Staff & Executive - HealthcareDepartment NJMS-Medicine-Infectious DiseaseOverview New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.Posting Summary Rutgers, the State University of New Jersey, is seeking a Patient Navigator for the Infectious Disease Department within New Jersey Medical School. The Patient Navigator provides clients with medical case management services as defined by the Health Resources and Services Administration (HRSA). Provides client-centered services that link clients with health care, psychosocial, and other services. Among the key duties of the position are the following:
- Coordinates/facilitates and follows-up on medical treatments and patient referrals for core medical services and other services as needed.
- Answers patient telephone calls. Correctly processes information for appointment scheduling, answer questions, and assist with problem solving. Screens emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times. If necessary transfers calls to an appropriate person or department to assist the patient.
- Assists physicians with all secretarial/coordination aspects of patient care for patients and follows physician protocols according to diagnosis and referral.
- Documents all aspects/encounters accurately in the electronic medical record within appropriate timeframes.
- Maintains a high level of professional responsibility and performance.
- Participates as an active member on committees assigned.
FLSA ExemptGrade 22SSalary Details A maximum of $61,512 is budgeted for this position.Minimum Salary 61512.000Mid Range Salary 73603.000Maximum Salary 87239.000Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.Benefits Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits
- Life insurance coverage
- Employee discounts programs
For detailed information on benefits and eligibility, please visit: .Position Status Full TimeWorking HoursStandard Hours 37.50Daily Work ShiftWork ArrangementUnion Description HPAE 5094Payroll Designation PeopleSoftSeniority UnitTerms of Appointment Staff - 12 monthPosition Pension Eligibility ABPQualifications Minimum Education and Experience
- Bachelor's Degree in a Health, Public Health, Social Work or other relevant field required; plus two (2) years' experience in the development and/or operations of community programs required.
- Equivalent education, experience, and/or training may be substituted for the degree requirements.
Certifications/LicensesRequired Knowledge, Skills, and Abilities
- Computer literacy with competence in Microsoft Office components required.
- Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded & non-judgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful.
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Preferred Qualifications
- Phlebotomy certification is a plus.
- NJDHSS HIV counselor certification strongly preferred.
- Knowledge of Newark community preferred.
- Bilingual skills (English/Spanish) preferred.
Equipment UtilizedPhysical Demands and Work Environment PHYSICAL DEMANDS:
- Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently.
- Extensive reading and extended sitting, ability to move from unit to unit.
- Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus.
- Position requires lifting to 10 lbs; on occasion more based upon patient demands.
- Assist with transportation services in the clinic.
WORK ENVIRONMENT:
- Occasional (less than 1/3 of time) exposure to bloodborne pathogens that requires use of personal protective equipment.
Special ConditionsPosting Details Posting Number 25ST2003Posting Open DateSpecial Instructions to ApplicantsRegional Campus Rutgers Biomedical and Health Sciences (RBHS)Home Location Campus Newark (RBHS)City NewarkState NJLocation DetailsPre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: