Desktop Support Analyst
Location: Feasterville, PA Full-Time | IT Department 5 Days On-site (Monday-Friday)| Travel Required
Keeping Teams Connected. Empowering Technology. Supporting People. At Oliver Healthcare Packaging, we don't just solve tech issueswe empower employees to do their best work. We're looking for a Desktop Support Analyst who thrives on troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional support experiences.
If you're the kind of person who lights up at the thought of solving technical challenges, streamlining systems, and being the go-to tech hero for local and remote teams, read on.
What You'll Do
- Serve as the first point of contact for all IT-related issues via walk-up, phone, or email
- Troubleshoot hardware and software problems using diagnostic tools and savvy questioning
- Provide daily tech support to employees across laptops, mobile devices, printers, and software
- Support LAN/WAN and network connectivity issues
- Install, configure, and repair hardware and software
- Document problems and resolutions to improve our knowledge base
- Collaborate with IT peers to ensure smooth operations
- Help train employees on best practices and tools
- Support internal office moves and setups (PCs, phones, etc.)
- Be part of a team that's on call as needed to keep things running seamlessly
What You Bring
Education & Experience:
- Bachelor's degree OR 2+ years of relevant technical experience
- 13 years' experience supporting desktops, laptops, printers, and peripherals
- Experience with Active Directory, Office 365, and remote support tools
- Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies
- Previous help desk or desktop support experience preferred
Preferred (But Not Required):
- CompTIA A+ or Microsoft certifications
- Experience in enterprise environments or manufacturing support
Soft Skills:
- Clear, confident communicatorboth written and verbal
- Great listener and collaborator
- Self-starter with sharp organizational and time-management skills
- Cool under pressure with a knack for prioritizing
Tech You'll Use
- Microsoft Windows & Server OS
- Office 365 (Teams, Outlook, SharePoint, etc.)
- Active Directory & user access management
- Remote desktop tools and ticketing systems
- Mobile devices (iOS/Android), printers, basic networking gear
Additional Requirements
- Occasional travel (domestic/international)
- Flexibility to work evenings/weekends when necessary
- Available for 24/7 on-call support as scheduled