Overview
The Escalations Solutions Support (ESS) Workgroup / Technical Specialist I will provide troubleshooting and diagnostic assistance to all KMBS support channels. The Specialist will work with software application programs to resolve workflow issues within a customers document management environment. The role includes support to the Product Planning Team and the Customer Engagement Center, and training on Konica Minolta office products.
Responsibilities
- Obtain training on all current Konica Minolta products
- Provide support to the Marketing team and the Customer Engagement Center
- Assist in product launch/pioneer meetings
- Act as a mod meeting captain for the product(s) for which you are a SME
- Provide system integration support and diagnostic assistance to all KMBS channels using network and KMBS systems knowledge, including main body configuration support
- Work with sales and marketing channels to provide pre- and post-sales support including proof of concept testing
- Interface with software/applications/programmers for resolution of print issues
- Provide assistance to Customer Support Center (CSC) specialists
- Assist Quality & Systems Support (QSS) in authoring / creating technical bulletins
Qualifications
- Associates degree or technical certification required
- 5+ years of industry experience in multifunctional device or software support
- Familiarity with Windows and MAC OS; capability to install printer drivers, firmware, and related software on user devices and office networks
- Strong understanding of mechanical assemblies, gears, rollers and other hardware components common in copiers and related office equipment
- Superior verbal and written communication and presentation skills
- Familiarity with circuits, wiring, fuses, sensors, motors and printed circuit boards; ability to read and interpret technical schematics, blueprints and wiring diagrams
- Working knowledge of KM Products and related services/offerings
- Working knowledge of Adobe CS and Acrobat
- Ability to condense complex information into a concise summary for varied technical audiences
- Ability to relate to both technical and sales audiences professionally
- Ability to work independently and in a team environment
- High degree of self-motivation to manage multiple tasks; strong organizational and follow-up skills
- Travel 25%
About Us
Konica Minolta Business Solutions Canada (KMBS) delivers digital transformation through its Intelligent Connected Workplace portfolio. The company offers IT Services, intelligent information management, video security solutions, managed print services, and office technology and industrial print solutions.
For more information, please visit Konica Minolta online and follow the company on social media.
EEO Statement
EOE Statement: Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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