Desktop Support Engineer - (Fulltime) NYC
Responsibilities and qualifications for this role are listed below.
Responsibilities
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging/reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site IT security issues and virus elimination
- Creates/maintains documentation on Ticketing tool
- Local network support and/or assists centralized Network team
Qualifications
- Experience with Microsoft Active Directory and Office 365 administration
- Experience troubleshooting Windows and macOS at L2/L3 levels
- Experience with Citrix and Microsoft Remote Desktop
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Hardware repair experience (Desktop & Laptop)
- Phone system administration experience
- Strong communication and ability to liaise with clients and third-party providers
- Imaging/reimaging of PCs
- IMAC (Install, Move, Add, Change) processes
- Documentation and ticketing tool proficiency
- Local network support or familiarity with centralized Network teams
Employment type
Job function
Industries
- IT Services and IT Consulting
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