Cloud Help Desk Technician
: Job Details :

Cloud Support Technician

Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Help Desk Technician focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts available including mornings, afternoons, and nights. Roles and responsibilities include:

• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Respond to incident tickets in a 24x7 operational cloud environment to meet SLA objectives
• Review system logs to identify and mitigate system issues

Required skills:

• Active Top Secret security clearance
• Experience with cloud technologies such as Microsoft Azure
• Experience with scripting languages such as Bash

Compensation: Up to $100,000 Medical, Dental, Vision, 401k, paid time off, and holidays