This range is provided by Intercos Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $90,000.00/yr
Imagine the innovation and expertise behind the worlds leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.
With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.
Position Summary
The Systems Administrator is responsible for providing timely technical support services to employees. This individual will provide deskside, telephone, email, and remote support to employees at offices and satellite locations focusing on providing a great customer experience. The ideal candidate for this role should possess a solid technical background in desktop operating systems, servers, AD, DHCP, DNS, and VMware.
Essential Functions
- Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment.
- Assist engineers with providing third level support, troubleshooting network and enterprise related issues.
- Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals.
- Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer move when required.
- Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages.
- Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution.
- Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required.
- Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, SharePoint, OneDrive
- Interact professionally with clients exhibiting strong customer service skills.
- Track assets and inventory that have been distributed to end-users and ensure proper levels of inventory are available.
- Certifications such as CompTIA and/or Microsoft (A+, Network+, MCP) are required; VMware or MCSE certifications are a big plus.
- Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing
- Minimum 3 years' experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support
- Strong customer service, analytical, and problem-solving skills with the ability to multi-task
- Participates in department projects as instructed by IT Department management
- Performs other duties and responsibilities as assigned by the IT Manager
Job Qualifications
- Associates Degree in Computer Science or related field
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
- Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VoIP technologies
- Strong knowledge of the Microsoft Office 365
- Strong knowledge of Microsoft Windows 7, 10 desktop operating systems and Windows Server 2008, 2012, 2016 and 2019
- Working knowledge of Office 365 cloud application suite
- Minimum 2-3 years of Server Support/Administration experience
- Must be able to travel to other local offices in Rockland County and NYC.
- Must be able to lift 50lbs.
- Possess strong abilities in organizing, prioritizing, and multitasking
- Expected to be a team player who shares knowledge for collective growth
- Must have strong interpersonal, communication (written and oral), and customer service skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage
- Retirement Plans: 401(k) plan, often with company matching
- Life Insurance: Coverage for employees in the event of death or disability
- Paid Time Off (PTO): Vacation days, sick leave, and personal days
- Holidays: Paid company holidays and floating holidays
- Professional Development: Training programs and opportunities for career advancement
- Company Events: Team-building activities, social events, and company outings
- Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues
EEO
Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Personal Care Product Manufacturing
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