Job Location : Lexington,MA, USA
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:* **Collaboration** You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.* **Creativity** You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value brainstorming as an expression.* **Empathy ** You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.* **Integrity** You willingly receive and give feedback; you are open about whats working and what needs to improve; you admit mistakes openly and share learnings widely.* **Judgment** You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.* **Purpose** You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.* **Resilience** You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.* **Selflessness** You are considerate when searching for new and different ideas; you seek whats best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.The Senior Service Delivery Manager will be responsible for overseeing the delivery of managed services to a key client, ensuring high levels of customer satisfaction, operational excellence, and alignment with the client's business objectives. This role requires strong leadership, communication, and problem-solving skills to manage a team of service delivery professionals, coordinate with various stakeholders, and ensure the seamless delivery of services.**Key Responsibilities:** - Ensure compliance with industry standards and regulatory requirements. **Qualifications:****Education:**- Bachelors degree in information technology, Business Administration, or a related field. Masters degree preferred. - Minimum of 15 years of leadership experience in service delivery management, with at least 7-10 years specifically in services delivery. - Proven experience in managing large-scale services for clients. - Proven experience in business development to include expansion of current portfolio and identification and pursuit of similar clients - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Exceptional problem-solving and analytical skills. - Strong business and proposal development skills. - Proficiency in project management tools and methodologies. - Ability to manage budgets and financial performance. - Knowledge of ITIL or similar service management frameworks required, certification preferred.- This is an onsite role requiring daily presence at the clients location near Lexington, MA.- The role may involve working outside regular business hours to address urgent client needs. This job description outlines the primary responsibilities and qualifications for the role of Senior Service Delivery Manager (Onsite) - Managed Services. The ideal candidate will possess a blend of technical expertise, leadership acumen, and a customer-centric mindset to drive successful service delivery and client satisfaction.* We work with purpose, looking to disrupt the status quo in meaningful ways.* We act with integrity, showing respect for all and demonstrating our commitment to ethics* We value collaboration and work as a team to accomplish goals* We elevate creativity, and support curiosity to re-imagine the use of technology* We have a strong work ethic, and seek continuous improvement in all we do* We embrace philanthropy, working together to drive positive change and lasting impact within communities around usPlease see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as Company, we, our or us) may collect about you, how this information may be used by Company, your privacy rights and the Companys obligations in accordance with California Consumer Privacy Act of 2018 ( CCPA ) and the California Privacy Rights Act of 2020 ( CPRA ).
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