Solutions Architect (Remote)
: Job Details :

Solutions Architect

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

The Solutions Architect is responsible for providing pre-sales support and guidance to Q-SYS customers and the Business Development Managers who are responsible for establishing and managing end customer relationships. The Solution Architect is an expert at designing solutions within the Q-SYS ecosystem, resolving technical pre-sales inquiries, and providing training to top Q-SYS adopters. They will be tasked with developing in-depth knowledge of the technical preferences, use cases, and pipeline of key end customers and will aid internal and external stakeholders to ensure that successful AV experiences can be consistently delivered.

Key tasks and responsibilities include:

• Analyze the functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their expectations and goals.
• Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization.
• Provide technical training and delivery of existing Q-SYS curriculum as well as develop custom training materials catered to specific verticals and projects.
• Communicate across several Q-SYS internal functions including Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, and Quality Assurance divisions of any product problems or emerging customer needs.
• Represent Q-SYS at regional and national trade shows.

Skills and minimum experience required include:

• BA/BS in Communications, Computer Science, or a related field preferred.
• Minimum 5 years hands-on experience in commercial AV installation/integration project management, programming services, or AV manufacturer application engineering/technical training role.
• Experience and comfort with video teleconferencing, control, and audio-video distribution systems especially as it relates to Q-SYS portfolio of hardware and software solutions.
• Experience improving technology interactions for end-user customers based on analysis of customer needs and vetted use cases.
• Experience with DCHP, IPsec, VLAN, layer 3 routing, TCP, UDP, multicast management.
• Possess strong computer skills including Microsoft Office and CRM software (Salesforce experience a plus).
• Excellent written and verbal communication skills.
• Ability to maintain calm demeanor under pressure.
• Ability to understand, consult, and troubleshoot AV networking.
• Passion for user experience.

Preferred skills and experience include:

• Enterprise AV management experience a plus.
• Experience with performance audio tuning and gain staging desirable.
• Industry certifications including AVIXA, Q-SYS, PMI, Cisco, CompTIA, and AQAV appreciated.

Travel up to 40%.