Job Location : Rochester,NY, USA
Safran Federal Systems provides assured positioning, navigation, and timing (PNT) solutions, and custom engineering services to U.S. Government agencies, defense organizations, and their contractors. Safran Federal Systems is authorized to work on the full spectrum of U.S. Government classified and unclassified projects, in addition to supporting strategic partnerships for key defense PNT technologies.
The OpportunityWe are seeking a results-driven Applications (Sales) Engineer to join our team. This role is pivotal in driving our success in selling, implementing, and supporting our assured PNT and GNSS simulation products. The ideal candidate will be a strong technical player with great people skills and a drive to learn and succeed. Any background in demonstrating, integrating, and testing technical solutions while collaborating with sales, service, and support is highly desirable. The right candidate is more important than any specific skill, so if you think you may be a fit for this, please do apply.
Job ResponsibilitiesSales, Implementations, and Support: Provide technical assistance for sales activities, including implementations and escalated customer service issues related to Assured PNT and GNSS simulation products. Collaborate with Sales, Field Service Engineers, and Product Management to ensure seamless deployments and timely resolution of complex challenges.
System Architecture and Analysis: Understand and clearly articulate the architecture and components of navigation, simulation, and timing systems. Use industry-standard equipment, tools, and in-house software (e.g., Panacea) to validate multi-sensor fusion PNT scenarios. Define and utilize key metrics to evaluate performance, reliability, and accuracy of PNT systems.
Integration and Troubleshooting: Lead hands-on integration and testing efforts with software and hardware designs to verify system performance, reliability, and compliance. Apply knowledge of GPS/GNSS, timing signals, and simulations to address customer needswhether in sales engagements or resolving configuration issues. Perform system integration activities for PNT hardware, assessing the impact of various sensor configurations on overall navigation solutions.
Customer Engagement and Escalation: Serve as a primary escalation point for critical technical engagements, such as complex troubleshooting, Proof of Concept (POC) initiatives, and high-stakes demonstrations. Stay customer-ready by maintaining both technical and sales acumen, participating in the sales cycle, and collaborating with Customer Support to ensure successful outcomes.
Product Demonstrations and Market Intelligence: Organize and deliver product demonstrations and training sessions for current and prospective customers, as well as new team members. Attend conferences, seminars, and client meetings to promote products and services, while gathering competitor insights and market intelligence. Oversee the development of technical assetssuch as demo environments, POC frameworks, and enablement materialsto enhance both internal and customer-facing resources.
Cross-Functional Communication: Build strong relationships across internal departments (Sales, Engineering, Product Management, Customer Support) to execute on customer requirements and foster a collaborative environment. Capture and relay customer insights to Product Management, influencing roadmap decisions and contributing to continuous product improvement.
What You Bring To Safran Federal Systems