Job Location : Rutherfordton,NC, USA
Help Desk Analyst - IT
Schedule: Full-time, Days
Your experience matters Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Help Desk Analyst joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
We are dedicated to providing patients with a full range of services to meet their healthcare needs, and we believe our employees are our most valuable assets in accomplishing this goal. Rutherford Regional is growing its team of dedicated professionals. If you are looking to start a career that cares, are passionate about changing lives, and ready to work in a supportive environment in a close-knit community, apply today!
How you'll contribute
A Help Desk Analyst who excels in this role:
Help desk analysts perform first-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, the help desk analysts receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. They also escalate complex incidents to second-level support personnel.
Answers the Support Services telephone and resolves problems for the end users. Assigns problems to appropriate personnel if problem cannot be resolved.
Documents all work in the predefined software package used by the Information Systems Department to track ongoing projects.
Provides necessary project information for daily work update.
Tracks and trends problems and notifies the appropriate MIS team member and Network Administrator.
Utilizes remote system access and tools to troubleshoot problems for end users.
Keeps end users informed of the status of projects. If the project is assigned to another individual, insures that the communication on the project status continues.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
Free travel and entertainment discount program to ensure you enjoy your time away from work.
What we're looking for
Applicants should have a high school diploma or equivalent; associate's or bachelor's degree preferred. Additional requirements include:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
A + certification preferred.
Prefer experience with Meditech but experience with any healthcare systems vendor acceptable.
More about Rutherford Regional Health System
Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.
EEOC Statement
Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.