desktop support
: Job Details :

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk side Support Representative Distributed Client Services Location: ANN ARBOR, MI 48108 Duration: 1 Year (with possible extension)

Responsibilities

• Prior experience supporting Thomson Reuters customer strongly preferred.
• Mac OS support in enterprise environment strongly preferred.
• Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware.
• Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), with a history of self-training on new applications as necessary.
• Strong technical aptitude, troubleshooting and organizational skills.
• Superior customer service orientation.
• Experience working with multiple groups.
• Excellent communication and interpersonal skills.

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