Overview
Salary Grade: NC08 Salary Range: $37,782 - 66,120. This position is located in the Charlotte IRP office.
Responsibilities
- Provide customer-friendly, courteous, and informative services to the general public and IRP customers.
- Assist IRP customers with opening new accounts, renewals, supplements, updating insurance, turning in tags, and collecting payments (including 2290s - Federal Heavy Use Tax) and confirming payments for yearly renewals, Hires and Supplements.
- Update name changes for individuals and business entities and handle transferring plates and/or title work.
- Review City, State, and Federal documents; explain proof of residency requirements to customers; review fraudulent or altered materials; verify proof of residency with utility companies as needed.
- Review lease agreements and insurance certificates to ensure compliance with IRP international requirements.
- Respond to telephone and email inquiries from customers, insurance companies, the public, and motor carrier authorities.
- Process incoming mail from customers and respond to renewal packets and submitted payments.
- Review websites of the North Carolina Secretary of State, Federal Motor Carrier Safety Administration, and cross-reference USDOT and Motor Carrier numbers.
- Respond to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and provide contact information as needed.
- Maintain a detailed and accurate accounting of all cash, checks, money orders, and credit/debit card transactions; balance and reconcile the cash drawer at the end of each workday.
- Conduct all title work and other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act.
- Receive and review state and out-of-state financial packages utilized by IRP customers to purchase/lease motor vehicles.
Qualifications and Experience
- Technical and administrative skills with extensive knowledge of the North Carolina General Statutes, policies and procedures, and regulations governing NC title issuance and other credentials.
- Working knowledge of the International Registration Plan Unit and vehicle title/registrations; DMV customer service experience; experience applying or explaining Motor Vehicle General Statutes and DMV rules and regulations.
- Experience with Microsoft applications and/or mainframe databases; experience in customer service dealing with a diverse clientele; ability to explain information in relation to laws, rules, and regulations.
- Experience analyzing, interpreting, and evaluating information or data; experience reviewing information to determine compliance with applicable laws to resolve complex processing matters.
- Experience in balancing a cash drawer.
Education
Some postings indicate an equivalent combination of education and experience. If that language appears, qualification may be through either education or directly related experience, or a combination of both. See oshr.nc.gov/experience-guide for detail. Bachelor's degree from an appropriately accredited institution, or an equivalent combination of education and experience.
Benefits and Application
NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
Contact
Jackie Carney 919-###-####
Notes
Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Abilities requirements to be considered. Include all relevant education and work experience on the application; See Attached or See Resume is not acceptable in lieu of education and work experience. If multiple applications are submitted, only the most recent prior to the posting date will be accepted.
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