Telephone Operator
: Job Details :

• Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones
• Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems
• Contact on-call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery
• Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations
• Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key control procedures
• Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times
• Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff
• Maintain a current inventory and tracking system for hospital-issued pagers, including issuing, receiving, and troubleshooting equipment
• Serve as a back-up resource to the information desk during off-hours, assisting visitors and callers with directions and general inquiries
• Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination
• Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers
• Perform other related duties as assigned to support the communication and operational needs of the hospital

Minimum Required

• High school diploma or equivalent. In lieu of diploma, will accept 2 years of experience utilizing a multi-line phone system.

Preferred

• 2 (two)years previous switchboard experience

Work Environment

• All work is performed in office settings that are climate-controlled with heating and air conditioning. The role involves working in close quarters with other employees, requiring effective communication and cooperation in a shared workspace.

HIPAA Roles-Based Access to Patient Information

• Non Clinical - Access to patient demographics/insurance information - Level 1