Job Location : Watertown,MA, USA
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )**Responsibilities:*** Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.* Submit prior authorizations to insurance company for medication and formula requests.* Provides support and information to providers to problem solve and manage complex administrative patient issues* Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues.* Understands financial services and self-pay resources and provides patients with information as needed.* Triages and manages more complex telephone calls, utilizing courteous customer service skills.* Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.* Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection.* Schedules patient appointments for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.* Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed* Assists with training and orientation of new staff, where applicable.* Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.* Works on special projects as directed.**QUALIFICATIONS:*** High school Diploma required* Associates degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable* Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting**Skills/Abilities/Competencies:*** Knowledge of computer skills necessary to use appropriate modules of Epic, electronic medical record modules, and Microsoft Office products.* Good command of the English language, including medical terminology* Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.* Ability to work independently or within a team environment* Excellent and effective interpersonal and communication skillsCombat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, were more than a systemwere leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
#J-18808-Ljbffr