SVP, Customer Success
: Job Details :

Overview

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the worlds largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to deliver the difference for our partners. Genius Sports is the leading provider of sports data, technology, and digital solutions. Our FANHub platform powers fan engagement and activation, delivering innovative advertising products that drive revenue and audience growth for brands, agencies, and rights holders worldwide.

The Role

We are seeking a Senior Vice President of Customer Success to lead our Global Customer Success team for Genius Sports' advertising products. This leader will oversee the programmatic and fan engagement revenue lines, ensuring exceptional client satisfaction while driving revenue growth and account expansion.

What You'll Do

• Customer Success Leadership: Develop and execute a strategic vision for the Customer Success function, ensuring a best-in-class experience for clients leveraging FANHubs advertising solutions.
• Revenue Growth & Retention: Drive revenue expansion from existing accounts by identifying upsell and cross-sell opportunities while ensuring high customer retention and satisfaction.
• Operational Excellence: Oversee customer onboarding, deals desk, campaign execution, and ongoing account management across programmatic and fan engagement products, ensuring seamless delivery and measurable success.
• Team Management & Development: Lead and mentor a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession.
• Cross-Functional Collaboration: Partner with Sales, Product, and Marketing teams to refine go-to-market strategies, enhance platform capabilities, and develop data-driven customer engagement strategies.
• Customer Advocacy: Act as the voice of the customer within Genius Sports, providing insights and feedback to inform product development and innovation.
• Performance & Analytics: Establish and track key performance metrics, leveraging data to drive continuous improvement and business impact.

What You'll Bring

• 10+ years of experience in Customer Success, Account Management, or related roles within AdTech
• Proven track record of managing and scaling Customer Success teams in a high-growth environment.
• Strong understanding of digital advertising, programmatic media, and audience engagement platforms.
• Experience driving revenue growth through account expansion and strategic client partnerships.
• Exceptional leadership, communication, and relationship-building skills.
• Data-driven mindset with the ability to leverage insights to optimize performance and customer outcomes.
• Passion for sports, technology, and fan engagement is a plus.

The salary for this role is based on an annualized range of $275,000 - $325,000 USD. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, were committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Global D&I Demographics

At Genius Sports we believe in better together, which means we dont only value diversity, but we are determined to make sure that everyone here feels included and valued.

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.

This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.

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Global D&I Demographics

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.

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