Customs Brokerage Manager Job description: Woodland Group are seeking a full time Customs Brokerage Manager for our site in New York. Reporting directly to VP of Woodland Brokerage, working closely with the Commercial and Operational teams. The Brokerage Manager is responsible for overseeing all day-to-day brokerage operations. 100% office-based ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor incoming email and highlight potential problem areas to relevant staff, delegating as appropriate. Assist in staff s emails
- Meeting established procedures and productivity
- Meeting attendance and punctuality standards
- Supporting day-to-day import operations as required
- Training and developing Team as needed
- Coordinating US Customs Brokerage keeping up with all the changes and ensuring staff understands them
- Maintain knowledge of all new import requirements
- Manages own and others performance and development, by reviewing performance, delegating, gaining commitment and empowering others
- Produce strategic management reports
- Organize, analyse, interpret and evaluate problems and prioritize own and department work activities
- Provide leadership and motivation to staff
- Good communication skills both written and verbal
- Approve PTO time & attendance, verify accuracy
- Check staff for accuracy
- Ad-hoc projects CONTINUOUS IMPROVEMENT
- Work with the team to continually improve processes and business performance.
- Support changes in the role necessary to take the department and business forward; and
- Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly. KEY PERFORMANCE INDICATORS
- Achieve agreed individual objectives and hit targets; and
- Understand and adhere to all Woodland policies and procedures relevant to the role. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES
- 3+ years of managing a customs brokerage
- Solid classification skills/PGA knowledge
- Working knowledge of duty statements
- Able to multitask, be flexible
- Bachelor s degree in supply chain, international business, or a related field preferred.
- Strong analytical and problem-solving skills, with experience in data analysis and process improvement.
- Excellent oral and written communication skills.
- Attention to detail and effective multitasking abilities.
- Self-motivated, driven, and results oriented.
- Proficiency with Microsoft Office tools and experience generating reports from business systems. VALUES AND CULTURE At Woodland Group, our people are our success story. You will facilitate an understanding of and empower your team to engage and take ownership of our values and culture, and drive ideas to support our work in continuously improving and developing as a business and space for our teams. You identify with our core values:
- Transparency and Integrity
- Easy to do business with
- Excellence and expertise
- Agility and Innovation Equal Employment Opportunity Statement: Woodland Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics or veterans status. In addition to federal law requirements. Woodland complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note to Recruitment Agencies; The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.