Job Opportunity
Sign-on Bonus!
The responsibilities for this job include, but are not limited to, the following:
- Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts
- Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process
- Ensuring courteous and professional communication is made with all parties
- Providing necessary information for Insurance Representatives to help reconcile patients' accounts
- Responding to request for information regarding patients' accounts
- Updating account information as necessary
- Ensuring customer questions and requests are handled completely and in a timely manner
Minimum education and professional requirements include, but are not limited to, the following:
- Employee must be 18 years of age or older
- High school graduate or equivalent
- Knowledge of insurance policies (preferred)
- Excellent written and verbal skills
- Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards
- Must be able to prioritize and handle multiple tasks
- One to two years of successful customer service experience, preferably in a call center environment
- Basic math and analytical/problem-solving skills
- Good computer experience, including Microsoft Word and Excel
- Must be able to work independently and achieve productivity goals