Salary: $25.00 Hourly Location : FAIRFIELD, CT Job Type: PART TIME Job Number: 25-0070 Department: HUMAN & SOCIAL SERVICES Opening Date: 09/19/2025 Accountable for assisting the Senior Center Coordinator with programs and activities that promote the social and emotional well-being of the senior community. Under the supervision of the Senior Center Coordinator, the Program Assistant staff provides clerical, program, and membership support for the Bigelow Center for Senior Activities. This position plays a key role in supporting daily office operations, senior center programs, and membership/registration processing. Responsibilities include administrative tasks, program logistics, technology assistance, customer service, and occasional donor correspondence. The position interacts directly with staff, instructors, volunteers, and members to ensure professional, organized, and efficient operations.
- Answers phone, transfers calls, and takes messages. receives and directs visitors.
- Assists in or maintains inventory and orders supplies.
- Assists with program activities in order to ensure a safe and pleasant environment for participants and staff.
- Assists with programs and activities to promote the social and emotional well-being of elderly population in Fairfield and those who use the Senior Center.
- Assists with senior center programs, including class logistics, attendance tracking, classroom setup, and event support.
- Assists with technology setup, troubleshooting, and supply inventories.
- Compiles information from standard sources and prepares reports.
- Copies and collates materials.
- Creates, maintains, and updates departmental records, documents, spreadsheets, and reports.
- Enters and retrieves data on personal computers and computer terminals.
- Handles routine requests for information or assistance over the telephone or in person.
- Maintains logs, sets up and maintains records and files according to established procedures (e.g., Alpha, numeric or chronological order).
- Makes changes per instructions or as authorized, verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to senders or other work units.
- Performs a variety of basic and repetitive processing tasks, e.g., sorts, numbers, codes and files materials, reviews materials for accuracy and completeness (ensures categorical information completed as required).
- Performs daily office duties, including copying, filing, mail processing, answering phones, and supply ordering.
- Prepares occasional donor letters, including thank-you notes and in memoriam correspondence.
- Prepares routine forms and correspondence making minor revisions and additions, and receives, sorts and distributes mail.
- Processes membership forms, enters membership data, and registers members for classes in MySeniorCenter (MSC).
- Provides professional and courteous customer service in person, by phone, and via email.
- Provides setup assistance for all programs and helps maintain a clean, organized and safe senior center.
- Searches files for information.
- Supports program planning, including movie selection, events, and communications.
- Types a variety of forms, cards, labels, envelopes, routine memos, etc.
- Performs related duties as required.
Knowledge, Skills and Abilities:
- Knowledge of general recordkeeping and administrative practices.
- Knowledge of grammar, spelling, punctuation. knowledge of Microsoft Office Suite, Excel, Publisher or Power Point and multifunctional copiers.
- Knowledge of modern office practices, procedures, equipment, and standard clerical techniques.
- Knowledge of practices of senior center or recreational programming typical in a senior center.
- Knowledge of senior population needs and issues that arise as part of the aging process.
- Some knowledge of social trends and indicators and their impact on senior services.
- Basic skills in performing arithmetic computations.
- Creativity skills.
- Excellent listening skills.
- Excellent verbal communication skills.
- Interpersonal skills.
- Strong organizational skills with the ability to multitask and adapt to changing priorities.
- Ability to communicate clearly and professionally with staff, instructors, donors, members, and the public.
- Ability to establish and maintain effective working relationships with coworkers and the public.
- Ability to exercise sound judgment and discretion in handling sensitive information.
- Ability to follow verbal and written instructions.
- Ability to maintain office management systems.
- Ability to manage multiple tasks and shifting priorities.
- Ability to operate office equipment and computer software.
- Ability to perform basic clerical tasks such as coding, sorting, alphabetizing and numeric ordering.
- Ability to perform light physical tasks, including setting up rooms and event materials.
- Ability to remain calm, courteous, and professional in a busy or stressful environment.
- Ability to work independently and collaboratively in a fast-paced environment.
Qualifications Minimum Qualifications: High School Diploma or GED and two (2) years of responsible community based, human and social services or senior program experience, or an equivalent combination of education, work experience and training. Special Requirements: Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays. Incumbents in this class may be required to travel. Incumbents in this class may be required to obtain and maintain CPR and First Aid certifications. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license. Part-Time 21 hours/week AFFILIATION: Member of The UPSEU Service Employees Union, Unit 222 (THEA) Collective Bargaining Unit THE TOWN OF FAIRFIELD IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Town of Fairfield to ensure equal employment opportunity for all employees and to prohibit unlawful discrimination because of race, color, religion, creed, age, marital status, national origin, gender; gender identity or expression, sexual orientation or physical and mental disability.