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Base pay range: $138,000.00/yr - $159,000.00/yr
About Wonder
Everything's on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.
About The Role
As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role focuses on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. You will be part of the Operations Leadership Team, ensuring the company's strategic initiatives are executed at the market level, fostering a culture of high performance, accountability, and growth.
Responsibilities
- Serve as a motivational leader and cultural ambassador, promoting Wonder's mission and values
- Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
- Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
- Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
- Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
- Collaborate with cross-functional teams to evaluate and approve market growth opportunities
- Lead new restaurant openings by participating in recruitment, training, and operational setup
- Ensure compliance with food safety, labor laws, and other regulations across the market
- Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
- Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
- Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success
The Experience You Have
- 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
- Proven leadership in developing, coaching, and retaining high-performing teams
- Strong financial acumen with experience managing market-level P&L and driving profitability
- Excellent communication, organization, and decision-making skills, especially under pressure
- Ability to travel frequently across the market to maintain operational oversight and lead by example
- Bachelor's degree or equivalent work experience is preferred
- Passion for developing talent, driving operational excellence, and exceeding guest expectations
Requirements
- Must be 21 years old and legally authorized to work in the US
- Must be able to lift 50 pounds
- Must be able to stand for a full shift while working
- Must have open availability, including night and weekend availability
- Must have the means of transportation and ability to travel from site to site within assigned region
- Must have a current Food Handlers Certification
Role Details
- Salary Range: $138,000 per year - $159,000 per year
- Multi-Location Role, Travel Required
- Reports to: Regional Vice President
Benefits
- Medical, Dental, and Vision Insurance
- 100% employer-paid Life Insurance
- 401(k) Retirement Plan
- Employer match for Health Savings Account (HSA)
- Learning and Development opportunities to advance your career
- Employee Stock
- Employee Discount
Note: Some benefits vary by state and depend on hours worked.
Notes on Hiring Tools and Policies
An Automated Employment Decision Tool (AEDT) may be employed in the assessment of applicants to gauge qualifications and fit. More information about data collection and retention is available in the privacy policy. Wonder is committed to fair hiring practices and does not discriminate on the basis of protected characteristics. If you have a disability, please let us know how we can accommodate your interview process.
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