Overview
Our work matters. We help people get the medicine they need to feel better and live well.
Job Posting Title: Member Service Specialist (Seasonal) - Remote (Afternoon/Evening Shifts)
Job Description
As a Member Service Specialist, you will be part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors offices. You will provide support and assistance to callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.
This is a seasonal position that can last 3-6+ months, though that is subject to change based on business needs.
Position Requirements
- Must have dedicated, secure high-speed internet (cable, DSL, or fiber). No wireless or 5G home internet connections.
- Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
- Must adhere to a pre-determined schedule, including planned rest and meal breaks
- Must have a dedicated home workspace that is private, quiet, and interruption-free, with a door that can be secured
- Must be available for a 6 to 8 week training class
What Prime Provides
- All equipment is provided and shipped to your residence
- Highly structured work environment
- Transferable skills within Prime or within the healthcare field
- Opportunities to grow your career within Prime
- Medical, dental, and vision insurance, paid time off, 401k match, and more
- 40-hour work week (potential overtime)
Job Responsibilities
- Receive incoming calls or emails from members, pharmacies, and doctors offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties as assigned
Required Minimum Qualifications
- High School Diploma or GED
- 1 year of customer service experience
- Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
- Has suitable home office that meets Prime required standards (if work from home position)
- Strong PC skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Detail oriented
Preferred Qualifications
- Call center experience
- Call center experience in the Healthcare industry
- Work from home experience
- Fluency in Spanish
Minimum Physical Job Requirements
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk, and stoop
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Ability to work with a set, pre-determined break and lunch schedule
Reporting Structure
- Reports to Supervisor in the Contact Center
All employees must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with applicable legal, regulatory, and contractual requirements and internal policies and procedures.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the Benefits at a glance button for more detail.
Prime Therapeutics LLC is an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.###.#### or email ...@primetherapeutics.com.
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