Position: Travel Desk Specialist
Location: Onsite: White Plains, NY 10601
Duration: 12+ months contract with possibility of extension
Shift timing: Monday- Friday: 1st Shift (7.5 hour paid work day with .5 hour unpaid lunch)
Pay Rate: $23/hr on W2
JOB ID- CWP- 1287
Project Overview:
The Travel Desk Specialist will provide support to the NYPA Travel department.
Job Functions & Responsibilities:
- Support daily activities: monitor the Travel Desk Inbox; answer the Travel Desk phone; assist customers with travel and non-travel related questions; prepare travel related documents/reports/spreadsheets; other administrative duties as assigned.
- Assist with Out of State travel requests including online searching for specific conferences and booking of hotels directly within the provided conference link.
- Provide travel request status updates to customers.
- Collaborate with Site EAs and WPO Department Admins on preparation of spreadsheets that contain relevant travel data for group travel requests.
- Review/dispatch in-state travel requests – review/identify missing information on submitted travel forms, e.g., dates, location; travel rejections; duplicated requests; fielding requests that need to be escalated for manager approval; dispatching requests to appropriate travel agents.
- Assist new customers – explain travel profile and assist customer with completion; provide guidance on Travel Policy and Procedure and standard travel protocols.
- On day-of cancellations due to weather or other emerging situations or other date changes, contact hotels to cancel travel arrangements.
- Collection of necessary paperwork required by Travel Agents to update post-dated travel invoices.
Skills:
- Exceptional organizational and time-management skills to handle multiple tasks and prioritize effectively.
- Excellent written and verbal communication skills as the Travel Desk interacts with every level of management.
- Professional demeanor.
- Must be familiar with MS Office Suite of applications and other relevant office applications.
- Travel application experience (SABRE/ARC/TRAMS) not required.
Education & Certifications:
- 2-4 year degree or equivalent experience