General Clerk (NCS) - Mayor's Office of Employment Development
: Job Details :

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city! To us, economic justice means creating an equitable workforce system for all residents especially those who have been generationally and systemically disadvantaged one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper a workforce system that works.

YouthWorks is one of Baltimore City's youth employment programs under the Mayor's Office of Employment Development. Baltimore city residents aged 14-21 are connected with work opportunities where they earn money while gaining workforce skills and experience. Youth workers gain exposure to career opportunities and pathways and have access to financial education. YouthWorks is committed to ensuring access for those most impacted by generations of systemic and institutional racism, youth receiving public assistance, low-income families, and youth involved with the Department of Juvenile Services.

Job Summary: The General Clerk provides front-line support to the YouthWorks program by delivering excellent customer service, answering a multi-line phone system, and ensuring accurate information is shared with youth, worksites, and the public regarding YouthWorks and MOED programs. The position assists staff by documenting inquiries in the YouthWorks system, researching and resolving issues, managing equipment and supply logs, and supporting data collection processes. The role requires professionalism, attention to detail, and the ability to represent the agency with integrity.

Essential Functions:

• Provide excellent customer service by representing the agency with integrity, delivering accurate information about YouthWorks and MOED programs, and following up on inquiries as needed.
• Answer and manage a multi-line telephone system, screening and professionally directing calls.
• Utilize the YouthWorks system to respond to participant and worksite inquiries, document issues or concerns, and research/resolve requests with appropriate follow-up.
• Support the YouthWorks staff during the Data Assistant's absence
• Assist with data entry, materials distribution, and organization.
• Maintain and update logs for equipment distribution, supplies, and printed materials in collaboration with the Data Assistant.
• Assist with preparing and organizing materials for mailings, presentations, and scheduled document drop-offs.
• Support the processing, distribution, and tracking of pay cards, charm cards, and related electronic tools to ensure accuracy and accountability.
• Operate office equipment, including telephones, fax machines, copiers, scanners, shredders, and computers.
• Perform other related administrative and program support tasks as assigned.

Minimum Qualifications: Education: High school diploma or GED equivalent. AND Experience: Have two years of office/clerical experience.

Additional Requirements:

• Ability to pass a mandatory criminal background check
• Must be flexible to work some Saturdays as directed
• Standard work schedule for this position is 8:30 am 4:30 pm. As directed by the Data Assistant, hours may occasionally change with prior notice.

Knowledge, Skills, & Abilities:

• Three (3) years of experience as an Office Assistant or comparable business college coursework
• Must be capable of completing data entry
• Intermediate skills in Microsoft Office Products: Word, Excel, and OneDrive
• Proficiency in virtual communications platforms such as Zoom, Microsoft 365, Google, and Microsoft Teams

Additional Information:

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER