Job Title: Branch Office Administrator
Location: BLC - DES MOINES, IA 5032
Job Details Overall Job Summary
Responsible for the day-to-day operations of the branch from an administrative aspect.
Key Job Responsibilities and Accountabilities
Answering the phone: pick up by third ring, direct customer questions, direct customers to agent Application processing: document applications in the log, prescreen applications, manage C-14, scan files, order medical records, order Pordamedic Agent Management & Support: maintain agent files, process agent applications for employment, order background checks, facilitate agent appointment via home office, order Gryphon login for new agents Office Maintenance: maintain files to standards, ensure office machines are in working order, keep work areas clean and stocked with supplies System Knowledge: PAL, BSPN, Gryphon, nomoreforms, Predictive Index, FSP Account Expense reporting, direct bill expense reporting, EPI Policy Support: maintain underwriter contact list, follow up for medical records and Pordamedic, verify application accuracy, gather missing items, correct underwriting errors, track policy and check deliveries, handle policyholder calls, process refunds, log delivery slips BSM Support: support the BSM in branch operations, assist with compliance audits, complete FSP and R&E reports, assist with reimbursements Training Support: maintain NAS materials, support BSO and BLN training sessions, provide shadowing and training to new BOAs, monitor agent SNA status Recruiting Coordination: assist telemarketers with AIRS system, help with nomoreforms for managers, set up career briefings, support recruiting efforts BSO Operations: manage BSO email box, forward messages appropriately, distribute office information Compliance: monitor Gryphon system, follow up on compliance testing, complete termination paperwork At CNO, success is earned. We seek ambitious individuals eager to grow their skills through challenging experiences. Our culture fosters development, potential, and rewards contribution.
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