Department: Rooms Position: Dock Hand Reports to: Dock Master Position Overview: Dock Hand works to ensure the safe docking of all vessels at The Pridwin's dual docks, provides excellent beach service to guests, executes F&B orders, and assists guests with water sports programming. These duties may be described as, but not limited to: [Beach]
- Greet and welcome guests, providing chair and towel service at the beach.
- Provide service to beach guests by offering, taking orders, delivering, and clearing F&B selections, executing the standards of service set by the hotel.
- Communicate with kitchen staff to execute food in beverage in a timely manner.
- Keep a clean beach.
- Responsible for setting up and shutting down the beach chairs, umbrellas, and tables every shift.
- Maintain a supply of fresh towels throughout the shift and remove all dirty towels to laundry as needed.
[Boat]
- Assisting the Dock Master with the arrival and departure of vessels from the docks and moorings.
- Capture all dock and beach transactions through Aloha PMS system, ensuring all checks are properly signed for.
- Assist in collecting touch-and-go fees from boat guests, following cash handling procedures.
[Dock]
- Assisting guests with the use of complimentary watersports off the docks.
- Properly securing all water sports and safely storing all equipment.
- Assisting guests in fishing off the dock.
- Promptly check on dock safety through shift.
- Fill dock coolers daily with ice and water - refresh as needed.
Required Knowledge, Skills, Abilities:
- Good communication skills.
- Professional, welcoming, and outgoing personality.
Minimum Qualifications:
- High school or equivalent education required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.