Receptionist
: Job Details :

Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.

Welcomes members.

Assists members by providing general information, or referring to appropriate staff, as necessary.

Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.

Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.

Receives funds from members, completes receipts, and properly posts transactions.

Retrieves, reconciles, and deposits change fund.

Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.

Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.

Returns appropriate calls to members and staff as directed by provider or nursing staff.

Orders and maintains supplies for the reception area.

Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.

Performs other related duties, as appropriate.

Rotating 6wk schedule. All 1100-2330. W1: Sun, Mon. W2: Mon, Wed, Sat. W3: Sun, Sat. W4: Sun, Mon, Wed. W5: Mon, Wed, Sat. W6: Sun, Sat.

Basic Qualifications:

• One (1) year of customer service in an office setting required.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education:

• High School Diploma or equivalent.

License, Certification, Registration:

• N/A

Additional Requirements:

• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
• Proficiency in the use of applicable computer software.

Preferred Qualifications:

• One (1) year of reception experience in a healthcare setting preferred.
• Current BLS certification preferred.
• Knowledge of medical terminology preferred.
• Preferred skillset: EKG, IV insertion, medication admin, splinting, friendly customer service and copay collection