Overview Join our team as a day shift, full-time, Volunteer Services Director in Tyler, TX. Why Join Us?Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- UT Health Tyler, the flagship hospital of the system, has 432 licensed beds specializing in advanced acute care medicine. Our hospital includes a 24-hour ER with Level 1 trauma center, a comprehensive stroke center, more than 500 physicians and a full complement of subspecialty groups.
Responsibilities
- Integrating the services of Gift Shop and Concierge, with the hospital's primary functions and goals
- Coordinating/integrating inter/intradepartmental services
- Developing/implementing policies and procedures that guide/support services to reflect current business practice.
- Continuously assess and improve departmental performance and maintain appropriate quality control programs
- Recommend space/other resources needed by the department and monitor operating expenses and revenue in line with budget expectations while maintaining stock in retail areas
- Constantly evaluating how we can improve guest and patient experience.
- Demonstrates knowledge of role in Emergency Preparedness Program and participates in drills, as appropriate.
- Sits on EOC committee and Employee engagement committee.
- Shares responsibility for effective, courteous and professional service across managed departments
- Performs feedback on engagement results and conducts action planning sessions in concert with HR for successful employee engagement
- Maintains budgeted FTE equivalent for responsible department. Assists in the management of the department budget planning process with Assistant Administrator and provide recommendations and needed staffing structures for each department.
- Manages staff behavior and conduct annual performance reviews
- Determining staff qualifications and competence and ensures staff receive necessary and continuing training for effective and efficient patient/guest service
- Initiate, develop and grow relationships with all departments to establish effective external and internal communication.
- Maintain membership and cadence for the Volunteer Committee to drive growth and satisfaction within the Volunteer Program
- Be primary leader of Volunteer Program including selection, onboarding, and events coordination with the support of the volunteer committee
- Support student shadowing programs at UT Health Tyler
- Additional projects as assigned
Qualifications Education:
- Bachelor's degree
- 3-5 years' experience managing and leading teams
- Experience retail, customer service, or volunteer coordination strong preferred.
Experience:
- Excellent organizational skills including managing multiple priorities and projects at once
- Provide professional and courteous customer service in high stress situation
- Strong written and verbal communication skills
- Experience presenting and leading in goals and change management
- Manage emergency situations with quick and accurate decision making
- Ability to handle multiple tasks at the same time
- Ability to embrace the client relationship to guide decisions and actions
- Demonstrates good teamwork
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