Patient Access Representative
: Job Details :

Patient Access Representative

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.

As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families, and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this role works days from 6:30 a.m. - 3:00 p.m. or 7:00 a.m. -- 3:30 p.m. with rotating weekend requirements. A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical, and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
• May rotate to different locations/hospitals based on staffing needs.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma OR GED
• Two years of experience in a customer-facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree
• Knowledge of medical terminology OR completion of course within year of hire
• Basic PC software application knowledge and ability to use multiple data systems

Our caregivers continue to create the best outcomes for our patients across each of our facilities.

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities