Hotel Guest Service Representative Part Time
: Job Details :

Now hiring a Guest Service Representative at the Moxy Madison Downtown.

Join our team, a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays

Open to morning and evening shifts

Why Youll Love Working Here

The Hotel Guest Service Representative Part Time position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide, A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

Job Summary: Were on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. Youll be the first face our guests seeand the one theyll remember. Whether youre welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, youll be at the heart of the Moxy experience.

What Youll Do:

Welcome and check-in guests at the bar with style and personality

Provide exceptional guest service with a friendly, can-do attitude

Assist with reservations, room assignments, and guest inquiries

Promote hotel features, local attractions, and food & beverage offerings

Handle guest issues efficiently and with a positive approach

Support other departments as neededthis is a team sport!

Option to cross-train as a bartender (Yes, you read that right!)

Who You Are:

Outgoing, personable, and full of energy

Love engaging with people from all walks of life

Thrive in fast-paced, ever-changing environments

Organized, dependable, and able to multitask

Hospitality experience a plusbut not required

Bartending experience or interest in learning is a bonus

Flexible availability, including nights, weekends, and holidays

Why Join Us:

Fun, vibrant work cultureseriously, its not your typical hotel gig

Growth opportunities, including the chance to move into full-time

Cross-training in bartending and other areas of the hotel

Hotel discounts and perks

Be part of a team that values personality just as much as professionalism

Ready to join the party and bring the Moxy spirit to life? Apply now and show us what youve got!

What Will You Get At NCG Hospitality? The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation busines and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day earn bonuses for going above and beyond to support team and guests

Everyone Sells earn cash for bringing in business to our properties

Paid Volunteer hours Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.