Job Location : Charlotte,NC, USA
Job Description: Desk Top Support
Onsite in Charlotte NC
Responsibilities
Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Meeting & Event Support: Provide on-site technical assistance for executive meetings, presentations, and special events, ensuring seamless operation of all technology.
Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
Exceptional communication (written and verbal), interpersonal, and customer service skills.
Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
Self-motivated, proactive, and able to work independently as well as part of a team.
Top Skills Required :
White Glove Technical Support for Windows and Mac
HW Troubleshooting
SW Installation
Meeting & Event Support
Network Connectivity
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.