Help Desk Support | Albany, New York, United States Pay rate: $30 - 35/hr on W2Location: Albany - Hybrid. The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants preferred.Job Duties:
- Handling e-mails and incoming/outbound call to assist the users conscientiously.
- Investigating user reported issues to determine root cause and full scope of incident.
- Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
- Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
- Responsible for user-facing communications and reviewing training materials for accuracy.
Job Qualifications:
- Bachelor's Degree
- 3 years of relevant experience
- Equivalent combination of advanced education, training, and experience will be considered.
Required Skills:
- Strong customer service skills with prior experience working on a help desk
- Experience in healthcare, Medicaid, and Long-Term Care preferred.
- Proficient with Microsoft Office Suite.
- Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.