Operational Excellence Director
: Job Details :

**How you move is why we're here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift**Day (United States of America)**Compensation Range**The base pay scale for this position is $112,000.00 - $170,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing**The Director of Operational Excellence (Resource & Capacity Operational Lead) is primarily responsible for the daily management and optimization of outpatient and procedural block capacity. This leader ensures operational realities and clinical needs are addressed in real time, working closely with physicians and operational leaders to make timely schedule adjustments, solve capacity problems, and implement governance-approved policies and procedures. This role serves as a key liaison between governance, front-line operations, and clinical stakeholders. The Director will report directly to the Sr Director of Capacity Planning.The Director will own and drive projects to completion with specific tasks including but not limited to: development and presentation of leadership-ready materials, design of change management and communication plans, facilitation of discussions with multiple stakeholders, mentoring and training junior staff members, design and execution of analytics, and building complex models to inform decision-making and performance improvement. To this end, the Director will leverage analytical, strategic planning, project management, change management, and communication skills to ensure project success.**Key Responsibilities:*** **Daily Management of Outpatient Block Capacity** + Act as the centralized day-to-day operational owner of outpatient session block schedules. + Proactively address schedule conflicts, resource constraints by collaborating with providers and support teams.* **Collaboration & Operational Integration** + Serve as the primary operational partner for physicians and clinical leaders, ensuring that schedule changes support both provider preferences and organizational objectives. + Ensure all operational considerations are factored into scheduling decisions and adjustments.* **Governance Coordination** + Collaborate with governance committees to communicate issues from daily operations, recommend policy or guideline changes, and ensure the consistent implementation of governance decisions. + Work with Service Line team, Regional Sites and operational owners to reflect the governance decisions around session block time changes + Help facilitate the two-way flow of information between governance and operations, ensuring front-line compliance and escalation of unresolved problems.* **Continuous Improvement** + Monitor and report on key metrics related to schedule utilization, patient access, and operational efficiency. + Identify recurring barriers or inefficiencies and bring actionable recommendations to governance and leadership.**Education- Required:*** Bachelor's degree (BA)* Master of Business Administration (MBA), Master's, PhD in Management, operations or related topics**Skills & Experience – Required:*** 5+ years in healthcare operations, capacity management, or clinical support experience or hospital operations consulting* Excellent verbal and written communication skills; effectively communicates with various departments to disseminate and receive information as requested* Proven ability to problem-solve, collaborate, and communicate effectively with physicians, operational leaders, and staff* Demonstrated skill in real-time decision-making and operational troubleshooting* Experience leading and facilitating meetings with effective outcomes* Exemplary proficiency in leveraging a diverse array of software and spreadsheet applications, notably MS Excel, MS PowerPoint, and Tableau, to excel in executing process mapping, process design, and work-flow management tasks with exceptional accuracy, efficiency, and effectiveness* Experience working on multiple projects involving large data sets, data cleaning, data normalization, mapping, and validation* Ability to manage multiple projects with tight deadlines in an environment of constant change with a continuous improvement mindset* High emotional intelligence and ability to collaborate with both clinical and administrative stakeholders* Possesses an excitement for change* Ability to acquire skills and knowledge effectively and efficiently* Ability to influence people, build relationships and collaborate* Knowledge of process improvement methodologies**Skills & Experience – Preferred*** Experience in coaching junior team members through complex tasks, improving the quality of their deliverables, and being a trusted mentor to junior team members* Experience working in healthcare systems and hospitals, deep knowledge in hospital operations* Familiarity with Epic EMR* Experience in applying a project management framework**Non-Discrimination Policy** Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.Our patients say it best: We receive consistently high ratings from our patients for the quality of our doctors and our hospital. More than 3,000 have shared their experience in their own words.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.#J-18808-Ljbffr