Job DetailsJob LocationHybrid Remote - IndianaSecondary Job Location(s)Miami County - Peru, INRemote TypeHybridPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageUp to 50% Job ShiftDayJob CategoryAdmin - ClericalDescriptionJoin a leader in community mental health with a vision for the future...that sets the pace for associate self-care! Learn about 4C's 4-day, 32-hour work week by clicking below. New minimum wage raised to $23.00/hour!! Why work for less? Come make a difference with us, 4C Health continues to grow, and we are looking for agile staff committed to caring for our consumers, communities, and each other! 4C Health is a non-profit, comprehensive Community Mental Health Center serving the communities of North Central Indiana for over 45 years. We are rural behavioral health specialists integrated in the physical and behavioral health well-being for our staff and consumers. Our workforce is the heartbeat meeting the needs of our local communities, don't wait to join our team!Position Summary:The Centralized Scheduling Access Representative is responsible for coordinating and scheduling patient appointments across multiple departments, ensuring that appointments are set efficiently and accurately. This role also involves providing excellent customer service by answering inquiries, verifying patient information, and facilitating smooth patient access to healthcare services. Additionally, the position includes cashier duties, such as collecting co-pays at the time of service and receiving payments on patient accounts. The individual will work closely with patients, healthcare providers, and administrative staff to ensure seamless experience from scheduling to payment processing.Duties and Responsibilities:
- Schedule patient appointments for various healthcare services, including office visits and follow-up appointments.
- Ensure that all initial services provided by 4C Health are matched by the appropriate provider based on the client's effective insurance coverage.
- Coordinate with multiple departments to ensure optimal scheduling based on clinician availability and patient preferences.
- Manage and prioritize appointment requests, ensuring timely follow-up on outstanding appointments or cancellations.
- Utilize scheduling software to maintain accurate and up-to-date records of patient appointments.
- To verify eligibility for all insurances presented by client and accurately record financial information in the client account to ensure proper billing of services rendered.
- Ensuring that all required insurance verifications and prior authorizations are obtained before procedures, tests, or services are scheduled. This requires contacting insurance providers to confirm coverage and obtain necessary authorizations.
- Communicating with physicians, nurses, therapists, or those deemed essential to gather all necessary documentation for authorizations.
- To assist clinical teams in no-show mitigation by proactively engaging clients who have repeatedly cancelled or not showed up for services.
- Serve as the primary point of contact for patients seeking appointments or information about healthcare services.
- Answer patient calls, emails, and inquiries, providing accurate information regarding appointments, insurance verification, and service availability.
- Verify patient demographics, insurance information, and eligibility to ensure accurate records and billing.
- Collect and confirm insurance details and assist patients with understanding their coverage options and requirements.
- May be asked to fill in to staff in Patient Access or as or required by Assistant Patient Access Director
- Collect co-pays, deductibles, and other payments from patients at the time of service.
- Accurately process payments using the facility's payment systems (e.g., credit cards, checks, cash, and online payments).
- Ensure proper documentation of payments made and update patient accounts accordingly.
- Provide receipts for patients for payments made and address any payment-related inquiries.
- Assist patients with billing inquiries, referring to the billing department, as necessary.
- Maintain up-to-date records of payments received and any outstanding balances.
- Provide exceptional customer service to patients, addressing concerns or issues and offering solutions in a timely manner.
- Help navigate the healthcare system and direct patients to appropriate services or specialists in alignment with their insurance type.
- Handle appointment reschedules, cancellations, and no-show follow-ups professionally.
- Support patients with pre-visit instructions, ensuring they are fully prepared for upcoming appointments.
- Maintain accurate patient information in electronic health records (EHR) systems.
- Track and report on scheduling metrics, including appointment volumes, no-show rates, and patient satisfaction.
- Generate reports to identify trends, improve scheduling processes, and address bottlenecks or inefficiencies.
- Collaborate with medical staff, including physicians, nurses, and therapists, to ensure patient appointments are aligned with clinical requirements.
- Communicate any changes or updates in scheduling to the relevant healthcare teams promptly.
- Escalate any issues regarding patient behavior, patient access, scheduling conflicts, or payment concerns to management for resolution.
Growing base wage opportunities up to $26.00/hour!!PLUS. Additional Annual Compensation and Incentive Opportunities!!
- Four-day (32 hour) work week
- Eligible for $150/month ($1,800 annually) in student loan repayment, available at hire
- Earn $750 for every person you refer who is hired and remains employed for 6 months and receive an additional $500 every year as long as you both remain employed
- Bilingual wage premiums available for individuals fluent in Spanish or Burmese
Benefits:
- Multiple health plan options to fit your lifestyle
- Health premium wellness discounts
- Employer paid HSA contributions
- Mileage reimbursement
- Dental and Vision
- 403(b) retirement plan
- Employer paid life insurance and other supplemental insurance products to choose from
- Up to $10,000 in tuition assistance
- Birthdays off after 1 year of employment
To see our full benefits and apply online go to our website: www.4CHealthIN.orgQualificationsEducation:
- High School diploma or equivalent; an associate degree in healthcare administration or a related field is preferred.
Experience:
- Previous experience in patient scheduling, patient access, cashiering, or customer service in a healthcare setting.
- Experience in handling cash, credit card transactions, and payment processing.
- Knowledge of insurance verification processes and healthcare eligibility requirements is a plus.
- Proficiency in scheduling software and electronic health record (EHR) systems (e.g., Streamline, Epic, Cerner)
Skills/Knowledge:
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Ability to follow and maintain standardized workflows and policies.
- Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
Background Checks:
- 4C Health is a Drug-Free Workplace employer. Candidates must be willing to submit to a pre-employment drug screen.
- Candidates must be willing to submit to comprehensive background checks, including but not limited to criminal and child protective services checks.
4C Health is an Equal Opportunity Employer and committed to creating a diverse and inclusive environment. 4C Health does not discriminate against candidates or employees because of disability, sex, race, gender identity, sexual orientation, age, veterans status, or any other protected status under law.