Office Administrator
: Job Details :

INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We offer care and support for individuals with developmental disabilities, restorative justice initiatives, and free HIV testing and education. Founded in 1896, VOA is staffed by dedicated professionals committed to creating positive change and building thriving communities. We value flexibility, teamwork, and a positive work environment. We also offer a comprehensive benefits package to eligible employees.

BENEFITS:

Our benefits package supports a healthy work-life balance and includes:

Health and Wellness: Employee Assistance Plans (EAP), Health and Wellness Program, Medical, Dental, and Vision Coverage, Flexible Spending Account, Health Spending Account, Short Term Disability, MetLife Legal Plans.

Financial Wellbeing: Competitive Compensation, Company-paid Life Insurance, 403b retirement plan with matching, Employee discounts, Loan forgiveness options through federal programs, including National Health Corp & Public Service Loan Forgiveness. All company-paid benefits and paid time off are effective from day one.

Work Culture: Committees focused on values such as Justice, Integrity, Compassion, and Retention.

Training & Development: VOA LEAD Leadership Program, VOA University Staff Development, VOA Academy Clinical Training.

JOB SUMMARY & QUALIFICATIONS:

The Office Administrator manages the front desk, including answering phones and greeting visitors. They work with Program Managers to ensure program standards and proper documentation in accordance with COA standards. Responsibilities include data entry, communication, copying, and file management.

QUALIFICATIONS:

The role requires a high school diploma, with coursework in office technology preferred. Computer literacy and multitasking ability are essential. Knowledge of Home and Honor programming, local resources, and cooperation with service providers are desired. Strong communication, organization, and problem-solving skills are required. Reliable transportation, valid drivers license or KY ID, and a satisfactory criminal background check are necessary. Our core values of commitment, compassion, diversity, justice, and integrity are central to our hiring and workplace culture.

RESPONSIBILITIES:

• Represent VOA values in interactions with community, coworkers, and clients.
• Operate office equipment.
• Answer phones and manage messages.
• Organize and maintain administrative files.
• Manage office functions and ensure compliance with VOA standards.
• Maintain up-to-date intake materials.
• Establish and maintain databases such as SurveyMonkey.
• Manage inventory of supplies.
• Participate in community outreach as needed.
• Attend required training.
• Ensure timely submission of intake forms.
• Control access to the office entrance.
• Handle packages and mail.
• Fax documents to agencies.
• Participate in PQI duties.
• Assist with daily office operations and data collection/reporting.

We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, veteran status, or other protected characteristics.