Client Experience Representative I
: Job Details :

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.Your Impact Starts the Day You Do!What We Need:HBF, an industry leader in workplace furnishings and a top brand in the HNI Corporation enterprise, is in search of a Client Experience Representative to join our team in Hickory, NC!This is an onsite position with a limited hybrid schedule.What You Will Do:* Respond to all customer and sales representatives' inquiries.* Communicate with customers, dealers, designers, and salespersons in assigned territory via telephone, e-mail, and sales force.* Review orders for correct specifications; work with purchasing agents, dealers and sales reps* Reviews orders for order entry, verify orders, make changes to orders. Enter orders.* Adjusts and prepares commissions for payment.* Maintain files for project registrations and special discounts.* Follows up with purchasing agents, dealers and sales representatives on credit hold orders.* Works closely with scheduling for shipment information.* Process quote requests for sales reps and customers* Communicates with customers and sales reps concerning quality issues; works with Operations and supply chain management for resolution.* Issues return authorizations and credit requests after approval is established.* Process proforma invoices* Process payments for Cash in Advance customer orders* Work closely with credit department to get invoices paid in full* Daily communication with customers and sales representatives in both written and verbal platforms (i.e. Telephone, sales force, email, etc.).* Process sample requests for customers when requested.What You Have:* Associate's degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training in customer service/furniture manufacturing; or equivalent combination of education and experience.