Telephone Operator
: Job Details :

Celebrating 50 Years of Healing and Hope - Find Your Future with Cancer Care Northwest!

This year marks a major milestone for Cancer Care Northwest-50 years of providing expert, compassionate cancer care to patients across the Inland Northwest. We're proud of our legacy, and even more excited about our future. As we continue to grow, we're seeking a dedicated and patient-centered Telephone Operator. This position will provide a full range of telephone switchboard duties, to include triaging phone calls, and relaying accurate messages. This role will also assist with clerical duties as required. Our Telephone Operators serve as a liaison between patients and medical staff. The selected candidate must support and adhere to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.

Are you looking to work alongside a team of professionals passionate for patient care? Join us in our mission to save lives.

JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Critical thinking is required.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.

MINIMUM JOB QUALIFICATIONS: To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Formal Education, Certification/Licensure, and Prior Experience: to perform this job successfully, an individual must have:

• a High School Diploma or a General Education Degree
• three (3) years' office experience

Is it preferred an individual have:

• previous medical office experience
• medical terminology is a bonus

Benefit information and eligibility can be found at

Salary Range DOE $18.38 - $25.73