Job Location : Peoria,IL, USA
Job Requisition ID: CS49616BPIS: 11094Start Date: 09/05/2025Closing Date: 09/19/2025Agency: Department of Healthcare and Family ServicesClass Title: CHILD SUPPORT SPECIALIST TRAINEE - 07200Skill Option: NoneBilingual Option: SpanishSalary: Anticipated starting salary $4,586 monthly; Full range $4,586 - $6,228 monthlyJob Type: SalariedCategory: Full TimeCounty: PeoriaNumber of Vacancies: 1Bargaining Unit Code: RC062 Technical Employees, AFSCMEMerit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position Overview:The Department of Healthcare and Family Services, Child Support Services (CSS) - Downstate Operations is seeking to hire a highly qualified and motivated professional to join our Peoria Region in the role of Child Support Specialist Trainee. Under immediate supervision, participates in an agency-sponsored Child Support Services training program of up to twelve months in duration. Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies/ jurisdictions for Custodial Parents (CPs). Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system. Translates information and documents into Spanish for non-English speaking people.The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Peoria Region.HFS values employees with different backgrounds, life experiences, and talents.Employees receive a robust benefit package including:Monday-Friday work scheduleFlexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)Health, Life, Vision, and Dental InsurancePension PlanPaid Parental LeaveDeferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)Employees earn (12) paid Sick Days annually.New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.Employees earn (3) paid Personal Days annually.(13-14) paid holidays annually (based on start date)If you are seeking a new opportunity, and this position appeals to you, please apply today!At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.Essential FunctionsUnder immediate supervision, participates in an agency-sponsored child support services training program of up to twelve months in durationReceives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies /jurisdictions for Custodial Parents (CPs)Assists with managing the establishment, modification, and enforcement of court ordersAssists with resolving customer issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mailReceives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the systemAssists with calculating financial obligations and support balances related to child support accountsTranslates information and documents into Spanish for non-English speaking peoplePerforms other duties as required or assigned which are reasonably within the scope of the duties enumerated aboveMinimum QualificationsRequires education and experience equivalent to four (4) years of college with coursework in psychology, sociology, social welfare, business administration or finance or equivalent educational attainment in a related field, or education and experience equivalent to two (2) years of college with a minimum of eight (8) semester hours in finance and four (4) years' experience in the Child Support Services program area, or eight (8) years of experience performing paraprofessional functions in the Child Support Services program areaRequires ability to speak, read and write Spanish at a colloquial skill levelConditions of EmploymentRequires the ability to pass a national background check prior to employment due to accessing confidential federal tax informationRequires the ability to utilize and maintain state issued equipment such as a laptopRequires the ability to travel in the performance of duties, with overnight stays as appropriateThe conditions of employment listed here are incorporated and related to any of the job duties as listed in the jobdescriptionWork Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.Work Location: 401 Main St, Peoria, Illinois, 61602Email: ...@illinois.govPosting Group: Social ServicesThis position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the “Apply” button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:...@SIL-P1...@SIL-P1.ns2cloud.com