Seeking immediate hire for a friendly individual to join our Patient Experience team. This individual enjoys working on a team and assist with delivering excellent patient care. We are a high profile Sports Medicine Group supporting 15 physicians and 6 clinic locations. DUTIES INCLUDE, BUT ARE NOT LIMITED TO
- Manages large volumes of inbound calls in a timely manner; always identifying self and clinic. • Answers all calls in the queue in a timely and efficient manner • Handles all incoming telephone calls from patients, makes appointments in appropriate time slots for doctors and answers general questions and inquiries • Uses computer system to refer existing patient information or set up new patients • Provides patients with available time slot and desired location to ensure full use of all physician time slots • Communicates all add-ons, delays, cancelations, and no shows to Clinical Coordinator • Responsible for inputting very detailed information on the patient using a variety of computer screens i.e. personal information and insurance • After completion of the call and input of the patient information, representative checks records • Verifying the details entered and adds any additional notes that may be necessary. • Explains all patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment • Provides information to callers on practice policies and procedures such as what is required following • Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. • Maintains general filing system and files appropriate correspondence electronically or manually. • Receives, directs, and relays telephone and fax messages. • Responds to calls efficiently, not put time saving before quality of service. • Maintain inventories of supplies and provides a list of what is needed to the manager • Must be able to cover Patient Experience/Front desk as needed • Performs other general administrative tasks as directed by Patient Experience Manager or Team Lead
EDUCATUION:
- High school or GED (Required)
QUALIFICATIONS:
- Knowledge of medical practice NextGen HER software (preferred)
- MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
- Excellent telephone etiquette, pleasant personality and customer service skills.
EXPERIENCE:1+ years of experience working in an office, clerical or medical facility. Experience with electronic scheduling system and electronic medical records (EMR) required. Job Type: Full-time - Monday through Friday with a few rotating Saturday mornings. Traveling involved from one clinic to another based on schedule. Dependable transportation and vehicle insurance is required. Work location is dependent on company needs. Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K. Job Type: Full-time Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Weekend availability