Job Location : Warsaw,IN, USA
Temp to Hire
Warsaw, Indiana
$20.00 per hour
Essential Duties & Responsibilities
Perform order management functions in support of customer solutions including but not limited to; order entry, providing order status, managing change orders, expediting orders, maintain holds, and order releases.
Provide excellent customer service by accurately responding to customer inquiries in a timely professional manner and updating that information in the customer information database.
Support of account management activities involving discrepancies, RMA support.
Provide availability quotes to customers.
Prepare/submit ad hoc reports to management and customers as required.
Communicate clearly and accurately through multi-media channels (telephone, E-mail, Microsoft Teams, etc.).
Required to work cross-functionally across all departments, Integration Centers, and other facilities.
Learn all system functionalities and business processes required to successfully execute customer needs.
Entry and follow-up of Microsoft CRM activities to ensure customer satisfaction.
Requires the ongoing development of process and product knowledge as well as the willingness to train new team members as requested.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Associate's Degree (A.A.) or equivalent from a two-year college or technical school; Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
Proficient with Microsoft Office including Word, Excel, and Outlook.
Excellent written and verbal communication and strong organizational skills.
Ability to establish a strong rapport with customers.
Ability to prioritize work in a fast-paced work environment.
Required Skills
Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.
LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) ###-####.