JOB PURPOSE: This position analyses carrier freight bills for rating accuracy along with processing weekly customer invoicing for assigned accounts. Communicate with multiple departments to increase accuracy of automated processes. Foster a culture centered on quality work, team and individual personal and professional success while maintaining the highest standards of conduct and ethics. Applicant must be a detailed oriented, self-starter with strong work ethic.
ESSENTIAL DUTIES AND RESPONSIBILITIES Freight Bill Analysis: - Review weekly freight bills for assigned clients
- Trouble-shoot and resolve issues with freight bills in an audit status
- Communicate direct with carrier personnel on carrier issues
- Process weekly/monthly invoices to customers
- Communicate directly with customers for customer issues
Client Management: - Make customer satisfaction the primary driver for successful quality processes with internal and external teams
- Ensure issues are addressed immediately and appropriate parties are informed for on-time and proper resolution
- Provide client feedback to the organization
- Coordinate with other company departments where processes touch those groups
- Develop a working understanding of the internal technologies required for daily functions
- Continuously seek out opportunities to improve current processes
- Other duties as assigned
Performance Metrics: - Invoice count processed per day
- Customer invoice accuracy
- Complexity grade 2-4 for all assigned accounts
JOB REQUIREMENTS: - BS/BA degree in business or equivalent experience
- Minimum of 3 years' experience.
- Basic freight rate knowledge; a high level of ability with spreadsheets and other analytical tools, and a strong desire to succeed.
KNOWLEDGE, SKILLS, AND ABILITIES - Ability to read, analyze, and interpret common financial reports and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
- Ability to effectively present information to clients and management.
- Ability to apply business and accounting mathematics.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to understand and act upon verbal and written instructions.
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.
SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.
TRAVEL Local travel is required. Out of state travel is limited but may be required for special training/conferences.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.